Unified Communications, an essential building block of NEC's UNIVERGE®360 approach, breaks down the communication silos between separate products such as: voice, e-mail, Wi-Fi, video, cellular, IM, web conferencing, unified messaging, calendar functions and more. The result is an integrated, intelligent, communications experience that empowers knowledge workers to spend more time being productive.

Unified Communications also simplifies the communications experience by providing a centralized application interface as well as an integrated management console that can be configured to work with any development environment. Thanks to the power of

Unified Communications, staying in touch has never been easier. A flash demonstration, as well as short videos, on unified communication applications is available. The flash demo is an interactive tool that let's users see illustrative ideas on how UC can be used in a real world environment to solve daily problems in a business environment.

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Desktop Suite

The UNIVERGE® SV8000 Series Desktop Suite is a significant component of NEC’s UNIVERGE360 approach to help companies unify their business communications. For use on the SV8100 Communications Server, it combines the functionality of three products, PC Assistant, PC Attendant and the SP310 Softphone. With the Desktop Suite, your company can provide customers the attention they deserve. It can increase employee collaboration and provide the enhanced productivity needed in today’s increasingly mobile world.

The SV8000 Series Desktop Suite includes many features to facilitate collaboration and make your company more productive. These features include:

PC Assistant

The Desktop Suite’s PC Assistant enables workers to get more done in less time by giving them the ability to manage telephone sets on their desktop PCs. With just a few clicks of the mouse, users can easily access features such as speed dialing, call management and contact lookup while benefitting from seamless CRM integration. And, thanks to the robust networking capabilities of the UNIVERGE SV8100, all 128 extensions can be networked on a single SV8100 system running the Desktop Suite.

PC Attendant

The SV8000 Desktop PC Attendant helps improve call management and increase productivity by placing a complete attendant console right on the operator’s PC. It enables operators to work more efficiently by giving them the ability to transfer and manage calls on-screen through a completely intuitive graphical user interface (GUI). The operator can perform common user functions such as Transfer, Park and Page with a single mouse-click.

SP310 Softphone

With the SP310 Softphone, users can make and receive calls via their PCs. When an incoming call is received, the Softphone automatically launches, and audio output is heard through the PC speakers. Users can have confidence that they are not missing calls even while they are not wearing their headsets.

Additional Features

The SV8000 Series Desktop Suite offers additional high-end features that enable users to collaborate more easily. These features include:

• Video call capability
• Whiteboard
• Application sharing
• Chat
• FTP

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