Automated Messaging System
NEC’s Automated Message System (AMS) enables businesses to provide those valuable reminders and messages for patients and customers.
AMS can send a message – via either a phone call or a text message – that provides patients and customers with the information they need. With database integration, each call or message can be customized with specific information for each targeted individual. AMS functionality supplements the calling capability and requests receipt of the message is confirmed. Message recipients may also be offered the option of being routed to a staff member via either a normal extension number or integration with NEC’s contact center solutions.
Features
- Outbound telephone message options
- • Customer recorded
- • Professionally recorded
- • Text-to-Speech (US English)
- Call interaction
- • Transfer to extension
- • Transfer to contact center queue (NEC ACD system required)
- • Queue for return call
- Keypad navigation for acknowledgement and transfer request
- Call retry
- Answer detection
